Whether it’s a prettily packaged parcel full of new lotions and lipsticks (Birchbox) or a service that allows you to store, sync and share your files seamlessly (Dropbox), subscription-based business...

Successful businesses understand that the entire company – from sales to customer service to accounting – must have a consistent understanding of customers. No matter what team you’re on, consumer...

Innovative companies like Dropbox, Salesforce, Hubspot and others have disrupted their industries with new models built on recurring revenue — undermining their competition, reaching new customers...

When you sell a one-time product, commissions are easy to calculate, track and pay out. Add in the extra dimension of subscription billing and the process becomes more complicated. Not only do...

If you’re a user of Salesforce Service Cloud then you already know how vital it is to an outstanding customer service experience. You know that it’s revolutionary in its ability to connect your...

Over the last few years the pace at which tax laws change has increased dramatically. There have been over 5,000 tax changes in the last year alone and there is no sign of any slowdown in the near...

Are you looking for ways to drive down service costs? To get paid more quickly? To increase customer satisfaction? If so, a self-service portal is an excellent way to accomplish all of these things...

With the concept of “cloud services” and “cloud software”, the implications of billing for the cloud has never been more acute. We briefly mentioned in our last blog post the importance of...

Determining how to price a new product or service can often feel like more of an art than a science. Of course, you need to charge enough that you are covering your overhead AND making a profit, but...

What if you could empower your sales and customer service teams with integral customer billing information right at their fingertips?